The concept of "emotional intelligence" has significant implication among those that want to lead others in their organization. Susanna Goulder helps people focus on what emotional intelligence is and how to foster it among your organization in the video, "Developing Emotional Intelligence."

Susanna reviews 4 key concepts to increase emotional intelligence. She starts by encouraging individuals to step back and be a witness to themselves rather than standing in judgment of others. Susanna encourages clients to take a proactive approach to problematic situations. With this approach you’ll learn to observe your own triggers in situations where you will begin to understand your patterns of behavior. By analyzing triggers you’ll become aware of what precipitates communication breakdowns. A strategy is then created so you can step back from precarious situations before they become explosive. This will prevent detrimental behavior patterns from repeatedly erupting. Susanna helps individuals and organizations learn connective communication techniques to create constructive solutions that unify disparate individuals, teams and departments.